For ages 21+

11 crickex Responsible Gaming
Stay safe, stay informed

Sports betting and casino games can be a form of entertainment — but only when enjoyed in moderation and with awareness. 11 crickex believes that creating a safe gaming environment is one of our most important responsibilities.

21+ For individuals aged 21 and above only

What is responsible gaming and why does it matter

Responsible gaming means betting or playing in a way where you remain in control — of your money, your time, and your state of mind. At 11 crickex, we want every member to enjoy their experience without coming to any harm.

Betting is never a source of income and should never be treated as one. It is simply a form of entertainment. Winning and losing are both possible, and every bet should be placed with that in mind. If you ever feel your reliance on gaming is growing, use 11 crickex's self-exclusion and limit-setting features, or contact our 24/7 live chat or email support directly.

Our Terms and Conditions clearly state that individuals under the age of 21 are strictly prohibited from using this platform. We urge parents and guardians to ensure that minors are not able to create or use an account in any way.

To learn more about 11 crickex, read our About Us page — it covers our values and services in detail.

Ask yourself

Ask yourself these questions from time to time:

Am I spending more than my set budget?

Am I placing more bets to try to recover money I have lost?

Is time with family or at work being taken up by betting?

Have I had to lie to anyone about my betting?

Do I feel uncomfortable when I try to stop?

If the answer to any of these is "yes", it is time to seek help.

Tools to protect yourself

At 11 crickex, you are in control of your own gaming experience. The following features are always available to members.

Set a deposit limit

Set your own maximum on how much you deposit per day, week, or month. Once set, the limit takes effect immediately.

Time limits and reminders

Decide in advance how long you will play in each session. When the set time is up, a warning is sent from your account.

Self-break (cooling-off)

If you want to temporarily suspend your account, choose a cooling-off period — from 24 hours up to several weeks.

Permanent self-exclusion

If you feel you need a long-term break, request permanent self-exclusion. Once this decision is in effect, logging in will no longer be possible.

24/7 support team

Review your gaming history

View your deposits, withdrawals, and betting history at any time. Analyse your own patterns and take a break if needed.

Warning signs of addiction

Gaming addiction develops gradually and is often not noticed by the person themselves. If you see the following signs in yourself or someone close to you, take action immediately.

Trying to recover losses

Repeatedly betting in the hope of winning back lost money and going beyond your budget.

Strain on family relationships

Arguments with family or friends over betting, or a tendency to hide it or lie about it.

Financial pressure

Spending money needed for essential expenses on betting, or continuing to play by taking on debt.

Neglecting work and studies

Unwillingness to carry out daily responsibilities and spending excessive time on betting.

Mental restlessness

Feeling restless, irritable, or moody when unable to play — this is a clear sign of dependence.

Sleep and health problems

Inability to sleep at night due to thoughts about betting, irregular eating, or becoming socially withdrawn.

11 crickex's commitment

We believe that creating a safe gaming environment is not just a legal obligation — it is our ethical responsibility. At 11 crickex, we actively follow these steps:

Strict age verification processes are used to prevent anyone under 21 from creating an account.
When unusual betting patterns are detected, the account is automatically flagged for review.
Self-exclusion requests are acted on immediately and cannot be reversed afterwards.
Support team members receive regular training on responsible gaming.
Bonuses and promotional offers are designed so that they do not expose any member to additional risk.
In accordance with our Privacy Policy, all member data is kept secure and is not shared with third parties.

Where to get help

11 crickex live chat and email

Our support team is available seven days a week, 24 hours a day, in both Bengali and English. Contact us directly to set account limits, request a cooling-off period, or apply for self-exclusion.

Family and people close to you

Open up to trusted family members or friends. The support of those close to you is the greatest strength in overcoming addiction.

Professional counsellors

Seek help from a mental health specialist or behavioural therapist. Professional counselling is effective in addressing gaming addiction.

Practical tips for safe gaming

Before every betting session, set a clear budget and stick to it. If you lose money, avoid the temptation to place larger bets to recover it — that leads to even greater losses.

Bet only for entertainment. Set aside any winnings separately and avoid betting that money in your next session. Remember — the real goal is to enjoy yourself in moderation, not to win.

Keep other sources of enjoyment in your life beyond betting. Sports, time with family, catching up with friends — give these things importance. If betting becomes your only form of entertainment, that is a sign of a problem.

Never place a bet when emotions are running high — avoid making betting decisions when you are angry, frustrated, or have been drinking. Decisions made in that state are often the cause of harm.

At least once a week, review your betting history. Keeping track of how much you have spent and how much you have won makes it easier to stay in control.

If you have any questions or doubts, look for answers in our FAQ section or contact support directly. Having the right information makes it easier to make good decisions.

Responsible gaming FAQ

To activate self-exclusion, contact 11 crickex via 24/7 live chat or email and make the request. Once it is in effect, it cannot be reversed before the set period ends. In the case of permanent self-exclusion, the account is never reactivated.

Yes, a deposit limit can be increased, but the change does not take effect immediately — a waiting period applies, which helps reduce the risk of addiction. A request to lower the limit, however, takes effect right away.

Speak calmly with the person and share your concerns. Encourage them to seek help from a professional counsellor. If needed, let the 11 crickex support team know and we can help review the account in question.

No, no one under the age of 21 may create or use an account on 11 crickex. Age is verified at registration and ID may be requested again later if needed. If an account belonging to a minor is found, it is closed and any deposited funds are returned.

Cooling-off is a temporary break — from 24 hours up to a few weeks. The account becomes active again automatically once the period ends. Self-exclusion is longer-term — it can last from several months up to permanent, and cannot be cancelled before the period is over.

Yes. The 11 crickex support team is available not only for technical or payment issues — they are also ready to help with any responsible gaming matter. Contact them via live chat or email and the team can communicate in Bengali and help you take the necessary steps.

11 crickex Responsible GamingStay safe, stay informed