11 crickex Privacy Policy

1 11 crickex is an online gaming and betting platform that serves users in Bangladesh. This privacy policy ("Policy") explains how 11 crickex collects, processes, stores, and discloses information about you when you use our website, mobile app, and related services.

This policy applies to all registered members on our platform as well as visitors who browse without registering. By using our services, you are considered to have accepted the terms of this policy. This policy may be reviewed and updated periodically; you are advised to read the latest version carefully.

2 Information Collected Directly from You

During account registration and identity verification, 11 crickex collects the following information:

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Financial information: relevant details of your bKash, Nagad, Rocket, or bank account (for deposits and withdrawals)
• Username and password (stored in encrypted form)

3 Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes:

• IP address and device identifier
• Browser type, operating system, and device model
• Page visit times, session duration, and click data
• Data collected through cookies and similar tracking technologies
• Referral source — where you came from before reaching our site
• Gaming activity logs: betting history, win/loss records, and transaction details

4 Information Received from Third Parties

In some cases we also receive information from third parties — such as identity verification services, fraud detection agencies, and payment processing companies. This information is used solely to confirm the security and legitimacy of your account.

5 Primary Purposes

11 crickex uses the information collected for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and other financial transactions
• Managing gaming activity and verifying results
• Providing and managing bonuses and promotional offers
• Providing customer service and technical support
• Verifying 21+ age requirement and enforcing responsible gaming policy
• Preventing fraud, money laundering, and other illegal activity
• Maintaining the security and integrity of the platform

6 Service Improvement and Communication

We use collected information to improve the quality of our services. This information helps with adding new features, analysing site performance, and improving the user experience. Where necessary, we may send important notifications, account security OTPs, or transaction details to your registered mobile number or email. For marketing communications, your consent will be obtained and you may withdraw it at any time.

7 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 11 crickex uses the following types of cookies:

• Essential cookies: To keep the site running properly and maintain your logged-in state.
• Performance cookies: To analyse how users interact with the site.
• Functional cookies: To remember language preferences and other personal settings.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect the performance of the platform.

8 When Information Is Shared with Third Parties

11 crickex does not sell or lease your personal information. Only necessary information is shared with specific parties in the limited circumstances below:

• Payment processors: Relevant information is provided to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity verification services: Limited information is shared with designated third parties for account verification.
• Technology service providers: We work with trusted partners for hosting, security, and analytics services; they are bound by strict confidentiality agreements.
• Legal obligations: In response to a court order or a lawful request from a law enforcement authority.
• Fraud prevention: To identify illegal activity in cooperation with security agencies.

9 International Data Transfers

Some of 11 crickex's technical infrastructure may be operated on servers located outside Bangladesh. In such cases we ensure that the relevant servers and service providers comply with internationally recognised data protection standards and that your information remains secure.

10 Technical Security Methods

To keep your personal and financial information secure, 11 crickex uses industry-standard security technology:

• SSL (Secure Socket Layer) encryption — securing all data transmissions
• Password encryption — your password is never stored in plain text
• Two-Factor Authentication
• Firewalls and regular security audits
• Automated monitoring to detect suspicious activity
• Restricted access policy — only authorised staff can view relevant information

11 Data Retention Period

We retain your information while your account is active. After account closure, information may be retained for a defined period to meet legal obligations, resolve disputes, and maintain financial transaction records. Once that period ends, information is securely deleted or processed in a way that removes any identifying details.

12 Your Rights Regarding Personal Information

As a registered member of 11 crickex, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to opt out of marketing: You may inform us at any time to stop receiving promotional messages.
• Right to object to processing: You may object to your information being used for specific purposes.

To exercise these rights, please contact our support team. We will aim to respond within 30 business days.

13 Protection of Minors' Information

11 crickex's services are for persons aged 21 and over only. We do not knowingly collect any information from minors. If a minor opens an account and we become aware of it, that account will be closed immediately and the information deleted.

14 Information Exchange with Game Providers

Games from various providers — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — are available on our platform. These providers may receive limited technical data (such as a session ID) as needed to operate their games. However, they are responsible for their own privacy policies.

15 Disclaimer Regarding External Links

If our platform contains links to third-party websites, 11 crickex is not responsible for the privacy policies of those sites. Users are advised to read the privacy policy of any third-party site before visiting it.

16 Update and Change Process

11 crickex reserves the right to change or update this privacy policy at any time. For significant changes, we will notify registered members by email or in-app notification. Changes will take effect from the date they are published.

You are advised to visit this page regularly to stay informed about the latest policy. If you continue to use our platform after any changes, it will be considered that you have accepted the updated policy.

For answers to general questions about our services, visit the FAQ section, where you will find detailed information on accounts, payments, bonuses, and more.